TrackMailBox FAQ

TrackMailBox is a free Chrome extension that adds email open and link click tracking to Gmail. When you send a tracked email, you receive a real-time notification the moment the recipient opens it, with timestamp, device, and location data. It's completely free, unlimited, and adds no signatures or logos to your emails.

Yes. TrackMailBox is 100% free with no limits. You can track as many emails as you want, with no credit card required, no trial period, no premium tier, and no per-email cost. It's free forever.

Visit the Chrome Web Store, search for TrackMailBox, and click "Add to Chrome." The extension installs in seconds. After installation, click the TrackMailBox icon in your toolbar, sign in with your Google account, and you're ready to start tracking.

No. There is no payment, no trial, and no credit card required at any point. TrackMailBox is genuinely free with no hidden costs.

TrackMailBox is a Chrome extension and works in Google Chrome and any Chromium-based browser (Brave, Edge, Arc, Opera) that supports Chrome extensions. It does not currently support Firefox or Safari.

No. TrackMailBox is built specifically for Gmail and requires a Gmail or Google Workspace account. It integrates directly into Gmail's compose interface. Support for other email providers is not currently available.

After installing the Chrome extension, click the TrackMailBox icon in your browser toolbar. You'll see a "Sign in with Google" button. Click it, select your Gmail account, and authorize the permissions. You'll be signed in and ready to send tracked emails.

Your tracked emails appear in the TrackMailBox dashboard, which you can access at trackmailbox.com/dashboard after signing in. The dashboard shows all tracked emails with open and click history, timestamps, device data, and geographic information.

Setup takes under two minutes: about 30 seconds to install the extension, 30 seconds to sign in, and 60 seconds to send a test email and verify tracking works. You'll receive your first notification almost immediately.

No complex configuration is needed. After signing in, tracking is automatically active when you compose emails in Gmail. You'll see a tracking chip in the Gmail compose window that confirms tracking is enabled.

TrackMailBox requests access to gmail.com to inject the tracking pixel into outgoing emails and to display the tracking interface in the compose window. It also requests notification permissions to send you real-time open alerts. We never read the content of your emails.

Yes. You can install TrackMailBox and sign into different Google accounts across different Chrome profiles. For the cleanest multi-account setup, create a separate Chrome profile for each Gmail account and install the extension in each profile.

TrackMailBox is a Chrome extension, so it works on desktop Chrome only. There is no standalone mobile app. To track emails on the go, compose tracked emails on desktop before leaving, or use Gmail's "Schedule Send" to schedule tracked emails for later delivery.

Yes. TrackMailBox works with both personal Gmail accounts and paid Google Workspace accounts. Install the extension, sign in with your Workspace email, and tracking works identically to personal Gmail.

Right-click the TrackMailBox icon in your Chrome toolbar and select "Remove from Chrome," or go to chrome://extensions, find TrackMailBox, and click "Remove." Your tracking data in the dashboard remains accessible even after uninstalling the extension.

TrackMailBox embeds a tiny transparent 1×1 pixel image (a "tracking pixel") in the HTML of your outgoing email. When the recipient opens the email, their email client loads all images in the message, including this invisible pixel. Loading the pixel sends an HTTP request to TrackMailBox's servers, which logs the open event and sends you a real-time notification.

A tracking pixel is a 1×1 transparent image embedded in the HTML of an email. It's invisible to the recipient: too small to see and fully transparent. When an email client renders the email, it fetches all images, including the pixel. That fetch triggers a server-side log of the open event. Every major email marketing platform (Mailchimp, HubSpot, Substack) uses the same technology.

Yes. When you send a tracked email with TrackMailBox, you receive a real-time desktop notification the moment the recipient opens it. The TrackMailBox dashboard also shows the full open history for each email, including timestamps, device, and location data.

An "open" notification means the email's images were loaded, which happens when someone opens the email. However, it doesn't confirm they read every word. For stronger confirmation of genuine engagement, check for link click events: those require deliberate action and confirm the recipient was interested enough to interact with your email.

Accuracy depends heavily on the recipient's email client. Gmail (web and mobile): very accurate. Outlook (web): mostly accurate. Apple Mail (iOS 15+): unreliable, as Apple pre-loads images in the background, causing false opens. Corporate Outlook: often inaccurate due to default image blocking. Link click tracking is accurate across virtually all clients because it doesn't rely on image loading.

The most common reasons: 1) The recipient's email client blocks image loading by default (common in corporate Outlook). 2) The email was opened in plain-text mode. 3) The recipient uses a privacy extension that blocks tracking pixels. 4) A corporate security gateway stripped the tracking pixel before delivery. In all these cases, link click tracking still works.

Yes. Open tracking relies on the recipient's email client loading images. If images are blocked, the tracking pixel is never fetched and you receive no open notification. This is most common with desktop Outlook in corporate environments. Link click tracking is unaffected by image blocking.

If the recipient opens your email while offline, their email client may load cached content but won't send new HTTP requests. The open notification fires when their client reconnects to the internet and loads the email's images, which may be seconds or hours later, depending on caching behavior.

Partially. When your email is forwarded, the original tracking pixel remains in the email body. If the new recipient opens the forwarded email, TrackMailBox will log an open, but the open is attributed to the original email, not identified as coming from a different person. You'll see additional opens from new locations or devices as a signal that the email was forwarded.

It depends on the email client. In Gmail's preview pane, images are loaded when you click on the email, so yes, it typically counts as an open. In Outlook's preview pane, images may not load unless you explicitly allow them, so preview pane views may not trigger tracking.

"Delivered" means the email successfully reached the recipient's inbox (no bounce). "Opened" means the recipient's email client loaded the images in your email (triggering the tracking pixel). An email can be delivered without ever being opened, and an email can be delivered but not tracked as opened if the client blocks images.

No. Tracking pixels detect when images are loaded (the open event) but cannot measure how long the email was open or how much of it was read. Some specialized email platforms claim to track "read time," but this data is largely unreliable. Link clicks are a better proxy for genuine engagement.

TrackMailBox attempts to filter out self-opens (when you open a sent email to check it). The extension identifies your account and generally suppresses self-opens from your dashboard. However, if you open the sent email on a different device or browser where you're not signed into TrackMailBox, it may register as an open.

Multiple opens from the same recipient can mean: they re-read the email (common for proposals), they forwarded it and colleagues also opened it, they opened it on multiple devices, or an email security scanner triggered the pixel multiple times. Rapid consecutive opens (within seconds) usually indicate a scanner, not a human.

A phantom open is an open notification triggered by something other than the recipient genuinely reading your email. Common causes: Apple Mail Privacy Protection pre-loading images in the background, email security scanners opening emails to check for malware, or preview pane renders that don't represent actual reading. Phantom opens are most common with Apple Mail users.

No. TrackMailBox is a Chrome extension that only injects tracking pixels into emails composed in Gmail's web interface on desktop Chrome. Emails sent from the Gmail mobile app bypass the extension entirely and are not tracked.

No. Tracking pixels are HTML images and can only be embedded in HTML-formatted emails. Gmail defaults to HTML composition, so this is rarely an issue. If you or the recipient's client renders the email in plain-text mode, the pixel won't load and the open won't be tracked. Link click tracking works in plain-text emails since it only requires a URL click.

Best tracking accuracy: Gmail (web and mobile), Yahoo Mail, Outlook 365 (web). Moderate accuracy: Outlook (desktop, depends on organization settings). Poor accuracy: Apple Mail (iOS 15+, pre-loads pixels causing false positives), corporate email clients with strict image-blocking policies.

TrackMailBox tracks opens and link clicks. It does not have a dedicated "reply detected" feature. However, if a reply comes in, you'll know they read the email. For reply tracking specifically, you'd need to use Gmail's native interface to monitor your inbox.

Yes. TrackMailBox works globally, with no geographic restrictions on sending or receiving tracked emails. You'll see the recipient's approximate location based on their IP address, which gives you a general idea of where they opened the email (country or city level).

Yes. TrackMailBox tracks both email opens and link clicks. When you include a link in a tracked email, TrackMailBox wraps it in a redirect URL. When the recipient clicks the link, TrackMailBox logs the click event and immediately forwards them to the original destination.

TrackMailBox rewrites links in your tracked emails to route through a redirect server. When the recipient clicks a link, their browser sends a request to TrackMailBox's server, which logs the click (time, device, location) and instantly redirects them to the original URL. The redirect is fast enough that recipients rarely notice it.

If a recipient hovers over a link and looks at the status bar URL, they may see a redirect URL rather than the final destination. The link text (anchor text) looks completely normal. Most recipients never check link URLs. For high-trust professional contexts, use descriptive anchor text so recipients know where a link leads.

No visual difference. The link displays with normal anchor text (e.g., "View the proposal") rather than the raw redirect URL. Recipients see the same styled hyperlink as any other link in an email.

Yes. Every link in a tracked email is individually wrapped and tracked. You can see which specific link the recipient clicked, and in what order, from your TrackMailBox dashboard.

If the recipient copies the redirect URL and pastes it into their browser, that visit is still tracked as a click event. If they somehow copy the original destination URL (not the redirect) from the email source, that visit would not be tracked.

No. TrackMailBox tracks links in the email body only. Links in attached files (PDFs, Word documents, presentations) are not wrapped by TrackMailBox and cannot be tracked.

Yes. The TrackMailBox dashboard shows click events with timestamps for each tracked link. If an email has multiple links, you can see which was clicked first and which were clicked subsequently.

Compose your email in Gmail with TrackMailBox active (tracking chip visible in the toolbar). Insert links normally using Gmail's link tool (Ctrl+K / Cmd+K) or by typing a URL. TrackMailBox automatically wraps all links in the tracked email with redirect tracking. No special action required.

Yes. Link click tracking is included in TrackMailBox's free, unlimited plan. There is no paid tier: all features including open tracking, link click tracking, real-time notifications, and dashboard analytics are completely free.

TrackMailBox is a Chrome extension that injects into Gmail's interface. When you open Gmail, the extension adds a tracking chip to your compose window and a tracking badge to emails in your inbox. It monitors outgoing emails to inject the tracking pixel and tracked links, and displays notifications when tracked emails are opened or clicked.

Minimally. The main visible change is the TrackMailBox tracking chip in the Gmail compose window, which confirms tracking is active. Tracked emails in your sent folder may show a small badge. The overall Gmail interface remains unchanged.

The tracking chip visible in the compose toolbar indicates that TrackMailBox is active and will inject a tracking pixel into the email you're composing. Click the chip to toggle tracking on or off for that specific email. A highlighted chip means tracking is enabled; a greyed chip means it's disabled for that email.

Gmail's Confidential Mode prevents forwarding, copying, and downloading of emails. TrackMailBox can still inject a tracking pixel into confidential emails, but note that confidential emails have restrictions on image loading that may affect tracking accuracy.

Yes. TrackMailBox works regardless of which Gmail tab (Primary, Social, Promotions) you compose from. The tracking chip appears in all compose windows.

Gmail periodically updates its front-end, sometimes changing the DOM structure that extensions rely on. When this happens, TrackMailBox may temporarily break (missing tracking chip, pixel not injecting). We monitor for Gmail UI changes and release extension updates typically within a few days. Keeping the extension updated ensures you always have the latest Gmail compatibility.

No noticeable impact. TrackMailBox is lightweight and only activates when you compose or send an email. It doesn't run background processes that would affect Gmail's loading speed or responsiveness.

Open Gmail and click Compose. The TrackMailBox tracking chip appears automatically in the toolbar at the bottom of the compose window. Confirm the chip is active (highlighted), write your email, and click Send as normal. The tracking pixel is injected automatically.

Yes. Click the TrackMailBox chip in the compose toolbar to toggle tracking off for that specific email. The chip turns grey when tracking is disabled. You can also disable all tracking globally from the extension popup.

Yes. TrackMailBox supports Gmail keyboard shortcuts including Tab+Enter (Tab to focus Send, Enter to send) and Ctrl+Enter / Cmd+Enter. Earlier versions missed keyboard-triggered sends; this was fixed in an update. Make sure you're on the latest extension version.

Tab+Enter is a Gmail keyboard shortcut: Tab moves keyboard focus to the Send button, Enter activates it. It's popular with keyboard-first users. TrackMailBox listens for all send event types, including Tab+Enter, so tracked emails sent with this shortcut are correctly tracked.

The main visible change is the TrackMailBox chip added to the compose toolbar row (alongside Gmail's native formatting buttons). This chip shows tracking status and lets you toggle tracking per email. No other visible changes are made to the compose window.

"Send + Archive" sends the email and immediately archives the thread. TrackMailBox's tracking pixel is injected at compose time, so tracking fires correctly regardless of whether you use Send or Send + Archive.

If you trigger "Undo Send" within the recall window and the email is cancelled before delivery, no open tracking will occur (the email was never delivered). If the window expires and the email is sent, tracking works normally.

TrackMailBox uses WebSocket connections to push open and click events to your browser in real time. When a recipient opens your email, the TrackMailBox server receives the pixel fetch, processes it within seconds, and sends a push notification to your Chrome browser. You see a desktop notification with the recipient's name, email, and timestamp.

Most notifications arrive within 5–15 seconds of the email being opened. Occasionally, network latency on either end can delay it up to 30 seconds. You don't need to have Gmail or the TrackMailBox dashboard open to receive notifications.

No. TrackMailBox notifications are handled by the Chrome extension running in the background. As long as Chrome is open (even minimized), you'll receive desktop notifications when tracked emails are opened.

TrackMailBox sends desktop notifications via Chrome on your computer. There is no dedicated mobile notification system. If you need mobile alerts, you can check the TrackMailBox dashboard on your phone's browser after signing in.

Notification control is currently all-or-nothing via Chrome's notification settings. You can disable all TrackMailBox notifications in Chrome's notification permissions (chrome://settings/content/notifications), but you cannot selectively disable notifications for specific emails while keeping others active.

Common causes: 1) Chrome notification permissions are blocked, check chrome://settings/content/notifications for trackmailbox.com. 2) Do Not Disturb or Focus mode is active on your OS. 3) Chrome is not open or running in the background. 4) The extension is outdated, update via chrome://extensions. 5) Recipient's client blocked the tracking pixel, so no pixel load means no notification.

By default, TrackMailBox notifies you for every open event, not just the first. This means if the same email is opened multiple times, you'll receive a notification each time. You can monitor patterns (rapid vs spaced opens) to interpret whether it's the same person re-reading or multiple people.

Yes. Link click events generate their own separate notifications in addition to open notifications. A click notification tells you which link was clicked and from which tracked email.

You can manage notification permissions for TrackMailBox in Chrome's settings at chrome://settings/content/notifications. OS-level notification settings (macOS Focus modes, Windows Do Not Disturb) also affect whether notifications appear. In-app notification granularity (per-email toggles) is not currently supported.

No. Notifications require Chrome to be active. If your computer is asleep or Chrome is closed, notifications will not fire in real time. When your computer wakes up and Chrome reconnects, you can view missed open events in the TrackMailBox dashboard, but you won't receive retroactive desktop notifications.

Yes, in most jurisdictions. Email tracking pixels are standard practice in commercial email and are used by every major email marketing platform (Mailchimp, HubSpot, Constant Contact, Substack). In the US, there is no federal law prohibiting email open tracking. Under GDPR (EU), tracking of business emails typically falls under legitimate business interest. As always, check specific regulations for your industry and jurisdiction.

GDPR applies to personal data processing of EU residents. Email tracking of EU recipients involves processing IP addresses (personal data). For B2B professional communications, this often falls under legitimate business interest without requiring explicit consent. For consumer marketing emails to EU residents, you should have a legal basis for tracking. If in doubt, consult a privacy lawyer familiar with your specific use case.

Technically yes, but in practice almost no one checks. A technically savvy recipient could inspect the email's HTML source and find the tracking pixel URL. Some email clients (Hey.com) and browser extensions (PixelBlock, Ugly Email) detect and block tracking pixels. The vast majority of recipients never look at email source code.

No. This is a core differentiator of TrackMailBox. We never add signatures, logos, "tracked with" labels, or any visible indication to your emails. Recipients see a completely normal email with no indication of tracking.

There is no legal requirement to disclose email tracking for B2B professional communications in most jurisdictions. Whether to disclose is an ethical decision. Some professionals include a brief disclosure in their email signature or privacy policy. Others don't mention it. For bulk commercial email to consumers, disclosure requirements may apply depending on your jurisdiction.

TrackMailBox collects: your Gmail email address (to associate tracking data with your account), metadata about emails you send (subject line, recipient addresses, send time), and open/click events (timestamps, device type, approximate location from IP). We never read or store the content of your emails.

When a recipient opens a tracked email, TrackMailBox logs: their email address (from your email headers), the time of open, the email client and device used (from the user agent string), and their approximate geographic location (from IP address geolocation). No personally identifying data beyond email address is stored.

No. We do not sell, share, or monetize user data. TrackMailBox is free because we believe in building useful tools without business models that compromise user privacy. Revenue comes from Nomos Insights' software development services, not from data.

Context matters. Tracking a professional proposal you sent to a business prospect is widely accepted, as every marketing email already does this. Tracking personal correspondence to monitor someone's behavior crosses ethical boundaries. Use tracking for professional communication where follow-up timing legitimately matters, not for surveillance.

Recipients can block tracking pixels using email clients with privacy features (Apple Mail Privacy Protection, Hey.com) or browser extensions (PixelBlock, Ugly Email). TrackMailBox does not currently offer a dedicated opt-out link that recipients can click to remove themselves from tracking.

CAN-SPAM applies to commercial email messages (marketing, promotions). It does not prohibit tracking pixels. For commercial emails, CAN-SPAM requires an unsubscribe mechanism and accurate header information, but doesn't specifically address tracking technology.

Depends on the corporation. Some organizations have acceptable use policies that prohibit or restrict tracking software. If you're using a corporate device or corporate email account, check your IT policy before installing tracking tools. As an IT administrator, you can typically allow or block Chrome extensions via Google Admin Console.

TrackMailBox users (account holders) can request data export or deletion by contacting info@nomosinsights.com. Tracking data for a specific email can be deleted from your dashboard. For GDPR requests concerning tracking data about email recipients (EU residents), contact us with the specific request.

TrackMailBox tracking data is stored on secure servers managed by Nomos Insights. All data is encrypted in transit (HTTPS/TLS) and at rest. We do not store email content, only metadata (subject lines, open timestamps, click events, device and location data).

TrackMailBox retains your tracking data as long as your account is active. You can manually delete tracking data for specific emails from your dashboard at any time. If you delete your account, all associated tracking data is permanently removed.

Best subject line practices: keep it under 50 characters (mobile truncates longer subjects), be specific rather than vague ("Q3 proposal questions" beats "Following up"), avoid ALL CAPS and spam trigger words (FREE, URGENT, ACT NOW), personalize with the recipient's name or company, and create genuine value, not manufactured urgency.

For professional B2B emails, 100–200 words is the sweet spot. Long enough to be credible and clear, short enough to read in 60 seconds. Proposals and detailed documents should live in linked attachments, not in the email body. Save tracked email length for the context and CTA, and let the linked doc carry the detail.

Use HTML format for tracked emails, as open tracking requires HTML to embed the pixel. Plain text emails cannot carry tracking pixels. Gmail defaults to HTML composition. If you need to send a plain-text email (for deliverability or formality reasons), tracking won't work, but link click tracking still does if the recipient clicks a URL you've included.

One to two tracked links per email is the ideal. More than three links can trigger spam filters on some email services and dilute the recipient's attention. Focus your tracked links on your most important CTA: the proposal document, the calendar booking link, or the pricing page.

Based on TrackMailBox open data: Tuesday, Wednesday, and Thursday between 9–11 AM in the recipient's time zone consistently produce the highest open rates. Monday inboxes are crowded from weekend accumulation. Friday afternoons see lower engagement as people mentally check out. Use Gmail's Schedule Send to hit the optimal window.

Effective personalization: use the recipient's first name in the subject or opening line, reference something specific about them or their company (a recent news item, a mutual connection, a relevant project), and tailor the CTA to their specific situation. Generic bulk-style personalization ("Hi [First Name]") is less effective than genuine specificity.

Use images sparingly. A well-placed screenshot or product image can increase engagement. However, emails with many images are more likely to trigger spam filters, and recipients with image blocking won't see them. Always include alt text for images, and ensure the email is readable even if images don't load.

Don't follow up immediately after an open, as that can feel intrusive. Wait at least a few hours, ideally until the next business day. Reference the content naturally: "I wanted to follow up on the proposal I sent, happy to walk through any of the details or answer questions." Avoid revealing that you're tracking: "I saw you opened it 7 times" is off-putting.

Effective cold outreach structure: 1) One sentence establishing relevance (why you're reaching out to them specifically). 2) Two to three sentences on the value you're offering (problem you solve, result you deliver). 3) One clear, low-friction CTA (a 15-minute call, a relevant resource, a simple yes/no question). Keep it under 150 words. Tracked link to a case study or portfolio strengthens credibility.

Use tracking data to guide this. If the email was opened: wait 24–48 hours, then follow up. If it was opened multiple times or a link was clicked: follow up the next business day. If no open detected: wait 3–5 business days before assuming non-delivery and following up. Don't follow up more than 2–3 times on the same email thread.

Yes. Gmail's built-in template feature works alongside TrackMailBox. Create a template, load it into compose, personalize, and send. TrackMailBox tracking is active on all emails sent from the compose window, including template-based ones.

TrackMailBox is designed for one-to-one professional tracking, not mass campaigns. For tracking bulk email sends to many recipients, use a purpose-built email marketing platform (Mailchimp, Sendgrid, etc.) with campaign-level open and click analytics. TrackMailBox excels at individual outreach where per-recipient open data matters.

Subject: specific, under 50 characters. Opening: one sentence establishing the connection or relevance. Middle: two to three sentences on the value proposition, what problem you solve and what result the recipient can expect. CTA: one tracked link to a case study or proposal, plus a low-commitment question. Closing: brief sign-off. Total: 100–150 words.

Subject: "Application: [Your Name] - [Role Title]" or "Referred by [Name]: [Role Title]." Body: brief intro, two sentences on your relevant background, one tracked link to your portfolio or resume. Keep it under 150 words. Tracking tells you if the hiring manager opened your application, which is useful for timing a follow-up.

Spam trigger patterns to avoid: ALL CAPS, excessive punctuation (!!!), dollar signs or numbers as lures ($$$, Make $5000), words like FREE, URGENT, ACT NOW, WINNER, GUARANTEED, CLICK HERE, unsubscribe bait, misleading subject lines that don't reflect email content, and overly vague subjects like "Important" or "Follow up."

Use a reputable email domain (not a free webmail alias for business email), keep spam trigger words out of the subject and body, avoid image-heavy emails, personalize the recipient address in the To field (not undisclosed recipients), send from a warmed-up Gmail account with sending history, and use a clean tracking pixel from a reputable-domain server (which TrackMailBox provides).

Not automatically. TrackMailBox doesn't have a built-in A/B test feature. You can manually A/B test by sending two different subject line versions to similar-sized groups and comparing open rates in your dashboard. Note that individual email tracking has smaller sample sizes than campaign-level testing.

End with a single, specific call to action, not multiple options. "Happy to jump on a 15-minute call this week, does Thursday work?" performs better than "Let me know if you want to call, email, or schedule something." Include a tracked calendar link or proposal link as the CTA. Sign off simply: Best, [Name] or Thanks, [Name].

The most effective CTAs are low-friction and specific: a tracked link to a calendar (Calendly, Google Calendar), a proposal document with a clear review request, or a simple yes/no question. Avoid vague CTAs like "Let me know your thoughts," as they give the recipient nothing concrete to do.

Indirectly. By comparing open rates and click rates across different emails in your TrackMailBox dashboard, you can identify which subject lines, templates, or approaches generate more engagement. Filter by date range or recipient type to see patterns across your sent emails.

The dashboard shows: all tracked emails with recipient and subject, open and click event timelines, daily activity charts, period-over-period open rate trends, geographic data for opens, device and email client data, and summary stats (total emails tracked, open rate, click rate). You can filter by date range and view per-email detail.

The TrackMailBox dashboard includes a date range filter. Select a custom date range to see tracked emails and analytics for that specific period. Useful for reviewing weekly or monthly outreach performance, or comparing specific campaigns.

The Daily Activity Chart shows your email open and click activity over time, broken down by day. It helps you identify peak engagement days, quiet periods, and trends in how your outreach is performing. Hover over data points to see exact counts for each day.

TrackMailBox's current dashboard allows viewing and filtering of tracking data. A structured export feature (CSV, PDF) is on the product roadmap. For now, data can be captured via screenshots or manual transcription. Contact info@nomosinsights.com if you have specific export requirements.

Yes. Click on any tracked email in the dashboard to see its full timeline: each open event with timestamp, device, client, and location. To see all emails sent to a specific contact, filter the dashboard by recipient email address.

Period-over-period trend shows how your email engagement metrics (open rate, click rate, emails sent) compare between two time periods, for example, this week vs. last week, or this month vs. last month. It helps you see whether your outreach is improving over time.

Each open event in the dashboard shows the approximate location of the open based on IP address geolocation. Click on an individual email to see open events with their associated location data (country and city level). Note that VPNs and corporate proxies can show incorrect locations.

Unique opens counts each recipient once, regardless of how many times they open the email. Total opens counts every open event, including re-opens by the same person. Unique opens give you a more accurate sense of reach; total opens can indicate engagement depth (multiple re-reads of a proposal, for example).

Yes. Each open event shows the email client and device type derived from the user agent string sent with the pixel request. You can see whether the email was opened on desktop Gmail, mobile Gmail, Outlook, Apple Mail, and what operating system was used.

Currently, the most practical approach is to screenshot or manually summarize dashboard data for sharing with teammates. TrackMailBox does not have native team sharing or report generation features yet. These are planned for future updates.

TrackMailBox retains your full tracking history for as long as your account is active. There is no time limit on historical data. You can view open and click events for emails you sent months ago.

Yes. From the email's detail view in the dashboard, you can delete the tracking record for that email. This removes the open and click history from your dashboard permanently.

"No opens yet" means the tracking pixel in that email has not been triggered since it was sent. This could mean: the email hasn't been opened, the recipient's client is blocking images, the email went to spam, or the recipient is offline. It does not definitively mean the email was not read.

Weekly summary reports sent to your inbox are not currently a TrackMailBox feature. You can log into the dashboard at any time to review recent activity. A summary report feature is on the product roadmap.

"Emails sent" is the total number of tracked emails you've sent. "Open rate" is the percentage of those emails that recorded at least one open event. "Click rate" is the percentage that recorded at least one link click event. These aggregate stats give you a high-level view of your outreach effectiveness.

Step-by-step fix: 1) Refresh Gmail (F5). 2) Confirm the TrackMailBox chip appears in the Gmail compose window. 3) Check that the extension is enabled at chrome://extensions. 4) Sign out of TrackMailBox and sign back in. 5) Send a test email to yourself and open it on a different device to verify the notification fires. If none of these work, try reinstalling the extension.

Inflated open counts are most commonly caused by: Apple Mail Privacy Protection (pre-loads all email images regardless of actual opens), email security scanners (open emails to check for malware, triggering multiple rapid opens), or forwarded emails opening on multiple devices. Check if the "opens" came in rapid bursts (scanner) or from Apple IP ranges (Apple MPP).

Low or missing open counts are typically caused by: the recipient's email client blocking image loading (common in corporate Outlook), the email being opened in plain-text mode, a corporate security gateway stripping the tracking pixel, or the extension not injecting the pixel correctly (usually due to a Gmail UI update). Try sending a test email to yourself to confirm tracking is working.

Possible causes: 1) Chrome notification permissions for TrackMailBox are blocked, check chrome://settings/content/notifications. 2) OS-level Do Not Disturb is active. 3) Chrome was closed or your computer was asleep. 4) The open was filtered as a self-open. 5) The recipient's client blocked the pixel. Check the dashboard for the open event: if it's there, the pixel fired but the notification was blocked.

A greyed icon usually means the extension is disabled or you're not signed in. Go to chrome://extensions, confirm TrackMailBox is toggled on (blue). Then click the extension icon and sign in if not already signed in. If still greyed on a specific Gmail page, try refreshing Gmail.

If Gmail shows errors or behaves unexpectedly after installing TrackMailBox: try refreshing Gmail, then check if disabling TrackMailBox temporarily resolves the error. If the error goes away when the extension is disabled, contact support at info@nomosinsights.com with a description of the error and your Chrome and Gmail versions.

TrackMailBox tracks emails from the Google account it's signed into. When you switch Gmail accounts, if the extension isn't signed into the new account, it won't inject pixels into emails from that account. Click the extension icon and confirm the displayed account matches the Gmail account you're composing from. If not, sign out and sign back in with the correct account.

Gmail periodically updates its front-end, changing the DOM structure that extensions rely on. When this happens, TrackMailBox may lose the ability to inject pixels until an extension update is shipped. Go to chrome://extensions and update TrackMailBox to the latest version. If you're already on the latest and it's still broken, contact support, as it may be a very recent Gmail change we're actively fixing.

Discrepancies between notification count and dashboard count can happen when: notifications were blocked by OS or Chrome settings (so you didn't see them, but the opens registered), self-opens were filtered from notifications but show in the dashboard, or there was a brief connectivity issue when the notification was supposed to fire. The dashboard is the authoritative record.

Email info@nomosinsights.com with a description of the bug or feature request. For bugs, include: what you expected to happen, what actually happened, your Chrome version, and your OS. Screenshots or screen recordings are very helpful. We actively read all feedback and prioritize fixes based on user reports.